Subject: Australia
Date: 30 May 94 14:03:44 EDT
From: John Foust - Syndesis Corporation <76004.1763@CompuServe.COM>

To: Imagine

I'm entirely sympathetic to the complaints from Oz regarding the slow
shipment of 3.0, but PLEASE keep in mind:

The Imagine mailing list is not a direct line to Impulse.  
It is not Impulse technical support.
It is not the Impulse sales department.  
Please do not expect it to function as such.

If you didn't specify or Impulse didn't explicitly specify the method
of shipping from Minneapolis to Australia when you ordered, then I
suppose you're at Impulse's mercy.

They could ship via surface mail, which might take three months. They
could ship via conventional air mail, which might take seven to ten
days.  They could ship via "international express," a service of the
US Postal Service which tends to cost about half as much as UPS or
Fed Ex, and gets there faster than conventional air mail, typically
two to three days anywhere in the world.  If you wanted special
service, ask for it at the time of your order, NOT ten days after
it's left on the slow boat to Rongotea.

I wholeheartedly discourage the use of public message systems as a
new way to throw a temper tantrum, or as a way to blackmail a vendor
into giving you what you want.  It's not fair.  You get to present
your side of the story, and when and if the vendor tries to respond
in public, they have little chance of satisfying you, and a great
chance of starting a flame war.  That's why this isn't the Impulse
tech support line or the sales department.

If you've communicated with a vendor using conventional means (post,
phone, fax, direct contact e-mail if available, etc.) and *then*
they've screwed you, then please speak up, tell the list about your
experiences with a vendor, and please try to present both sides of
the story  - but don't expect "Hey, come on" postings to the Imagine
mailing list to do anything except make you feel better for ten
minutes.




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